Company Brief

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Basic Information

Terms & Conditions

Payment Terms:

Payments are fully advance, prepaid. The cost of the product and shipment cost has to be paid in advance.
Our Shipments team cannot clear and ship the item without getting clearance from accounts team.
Payments done through payumoney, paytm or paypal will be refund adjusted on your next purchase. There will not be refund back to the bank accounts for payments made via paytm or payu gateway. This is because these service providers charge 2 to 3% surcharge for each transaction. If you request amount to be refunded back to your bank account, then the surcharge amount will not be refunded.

Payments can be done using either of these methods:

NEFT Bank transfer
Credit/Debit cards or net banking. Additional fees of 3% may be levied for this service.
Wallet systems like paytm, oxygen etc. Additional fees may apply.
International credit cards – VISA, AMEX, Maestro
Paypal – additional 5.5% transaction fees may apply.

Order Cancellation:

Orders can be cancelled within 30 minutes of placing them by sending us an email at info@saffora.com
Our systems will auto process the order on clearance from our fraud system’s team this usually happens within 30 minutes.
Orders will be processed to the manufacturer’s queue after 30 minutes and following which the cancellations will be valid only if the brand runs out of stock.

Shipping & Delivery:

Every product has to be sourced, arranged, packed and shipped to the customer location.
The time to ship normally varies from 1 day to upto 15 days.
The time to ship will be indicated by our orders team within 30 minutes of order confirmation.
Before Customers placed order they should check the products availability with us sometimes products maybe out of stock.

You can trust us.

Secure Payments:

What we hear from our daily interactions with the customers is that almost all of them are worried about their money. About 73% of respondents have acknowledged that they have lost between Rs1000 to Rs10000 to fraudulent ecommerce companies.
The largest category of fraud is when an ecommerce company accepts the payment and then does not ship the item. And later when the customer tried to contact the company – they were not answering their calls, responding to their emails/messages. In the end, the customer was not able to get neither the desired item, nor the money back.
We are here to reassure you that your payment is 100% safe with us!
Our payment security feature will ensure you get a 100% refund if the item does not reach your doorstep.

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